A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
The Healthcare Call Center Representative assists healthcare providers, including doctors, hospitals, and pharmacies, with prescription approvals for insured patients. The role starts with processing inbound faxes to verify prescription information and progresses to handling provider inquiries via phone in a call center environment.
Please Read:
per the company policy, this role will only consider candidates currently living in
Massachusetts Why This Job Is Awesome:
Temp-to-perm opportunity for long-term career growth Supportive team environment despite being mostly remote Continuous learning in healthcare and insurance processes
Work Arrangement:
Mostly remote after the first month, with monthly on-site team-building days
Paid Training:
First month of training is on-site and fully paid Base pay for this role is $20.50/hour
Responsibilities:
Review inbound faxes from healthcare providers regarding prescription coverage requests Verify that all required information (e.g., provider details, patient data, medication dosage) is complete Accurately enter prescription request details into the system for coverage determination Handle inbound phone calls from providers to collect and verify prescription information (approximately 20 calls per day) Maintain professionalism and clear communication while assisting providers Ensure accuracy by following structured processes and reviewing member information for discrepancies
Qualifications:
6+ months of customer service experience in healthcare, pharmacy, or insurance-related customer service roles Strong verbal communication skills to interact professionally with healthcare providers High attention to detail for verifying prescription and patient information accurately Ability to attend on-site training just south of Boston, MA in Hingham, MA There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too. ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
