Brad's Service Center Service Writer / Customer Service Advisor Brad's Service Center Chicopee, MA Job Details $22 - $32 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Qualifications Auto service management Full Job Description Brad's Service Center is now employee owned! We've been operating in Chicopee since the 1980s, and we pride ourselves on providing the best customer service possible at our high volume, fast paced shop.

Position:

Service Writer / Customer Service Advisor Target Compensation for

Role:

$22-$32/hr, depending on experience

Job Responsibilities:

Answer phones, document customers concerns, and schedule customer appointments In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow In conjunction with front office team, lead estimating and invoicing for all customers and facilitate payment processing. Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed Communicate findings to customer, informing them of any work required and the benefits of the work Assist technicians and general manager with any estimates for customer work to be performed Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline Maintain contact with the customer to keep informed on vehicle status In conjunction with entire team, ensure shop is maintained at a high level of cleanliness Various special projects to assist leadership team in ensuring that Brad's Service Center is continuously improving

Requirements:

Minimum of three years as a service writer experience, ideally in a high volume, independent shop Continuous improvement focus Preferred Familiarity with shop management software, specifically,

Tekmetric Benefits:

Employee Ownership Program 401K Vacation Sick time Health insurance Dental Insurance Supplemental Benefits Insurance (Disability, etc) Weekends off—ONLY work Monday through Friday!