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OU
Once Upon a tile
Customer Service Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Job Overview We are seeking a dynamic and enthusiastic Customer Service Associate to join our team! Delivering exceptional support and building positive relationships with clients. Your energetic approach will ensure every customer interaction is engaging, professional, and solutions-oriented. This position offers an exciting opportunity to develop your communication skills, enhance your technical proficiency, and contribute to a vibrant team dedicated to customer satisfaction. Responsibilities We're looking to add a dependable, motivated full-time team member to our fast growing team!
The position will be Tuesday through Saturday and we're looking for someone who is reliable, hardworking, has a positive attitude, and is ready to become part of a growing team.
Needs experience in customer service, sales, managing schedules, and Quickbooks is a plus!
If you're looking for steady full-time work and would like to join our team, please send us a message with a little information about yourself, your work experience, and the best way to contact you. Qualifications Strong communication skills—both written and verbal—with excellent phone etiquette and active listening capabilities. Technical proficiency in Quickbooks Demonstrated organizational skills with the ability to multitask effectively in a fast-paced environment. Experience in sales or upselling techniques is a plus; knowledge of data entry and typing skills are essential for accuracy. Ability to handle customer service problems with patience, empathy, and problem-solving acumen. Previous experience in outbound calling or client communication enhances your suitability for this role. Join us as a Customer Service Associate and become part of a lively team committed to delivering outstanding service! Your enthusiasm and dedication will help us create positive experiences that keep our clients coming back. We value diversity and welcome applicants who bring their unique skills—including multilingual capabilities—to enrich our service excellence!
The position will be Tuesday through Saturday and we're looking for someone who is reliable, hardworking, has a positive attitude, and is ready to become part of a growing team.
Needs experience in customer service, sales, managing schedules, and Quickbooks is a plus!
If you're looking for steady full-time work and would like to join our team, please send us a message with a little information about yourself, your work experience, and the best way to contact you. Qualifications Strong communication skills—both written and verbal—with excellent phone etiquette and active listening capabilities. Technical proficiency in Quickbooks Demonstrated organizational skills with the ability to multitask effectively in a fast-paced environment. Experience in sales or upselling techniques is a plus; knowledge of data entry and typing skills are essential for accuracy. Ability to handle customer service problems with patience, empathy, and problem-solving acumen. Previous experience in outbound calling or client communication enhances your suitability for this role. Join us as a Customer Service Associate and become part of a lively team committed to delivering outstanding service! Your enthusiasm and dedication will help us create positive experiences that keep our clients coming back. We value diversity and welcome applicants who bring their unique skills—including multilingual capabilities—to enrich our service excellence!