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Climate Design Systems, LLC

CSR - Customer Service Representative/Dispatcher

Pay: $17–$32/hr

Posted: 6 weeks ago

Location: Methuen, MA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

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Based on Massachusetts data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,993 / year median in Massachusetts

-10% projected decline

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Job Description

CSR - Customer Service Representative/Dispatcher Climate Design Systems, LLC Methuen, MA Job Details Full-time $17 - $32 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Employee discount Life insurance Qualifications Serving clients Phone communication Staff scheduling Team scheduling English High school diploma or GED Dispatching Project management Performing background checks Telephone systems Multi-line phone systems Productivity software Standard operating procedures (SOPs) Office phone management Full Job Description Climate Design Systems, LLC. We provide the highest quality solutions in installation, service & maintenance to our residential customers. We are currently excepting resumes for a CSR / Dispatcher to join our team! This position requires a motivated person that is detailed oriented and able to work as a team member to ensure superior service to all our customers. We offer an excellent benefits package.

Job Title:

CSR /

Dispatcher Work Hours:

Monday to Friday, 9:00 am 5:30 pm with occasional overtime

Primary Job Function:

Answer incoming calls. Maintain the Service Technicians daily schedules and dispatch service calls as received. Maintain and schedule current and previous customer concerning maintenance agreements. Maintain customer database with current information. Clear and concise communications with department managers, co-workers and customers.

Required Qualifications:

High School diploma or its equivalent Pass background check & drug screen Customer service experience with strong follow up skills Microsoft Office proficiency Professional phone skills multi line phone systems Advanced customer service skills Scheduling experience Ability to multi-task Organized and able to follow SOP's Excellent communication skills both verbal and written Well organized and ability to work independently and as a team Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Geographical knowledge of service area is a plus

Job Type:

Full-time Pay:

$17.00 - $32.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Vision insurance