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N
NESP
Part-Time Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
New England Sports Photo is hiring a Part-Time Customer Service Representative for our Methuen office. This is a year-round role with approximately 20-30 hours per week.
Pay:
$22- 25 per hour, based on experience.
Schedule:
Weekday daytime hours by agreement, generally 9:00 AM-3:00 PM or 10:00 AM-4:00 PM during peak seasons.What you will do:
- Respond to customer emails, support tickets, and calls.
- Help families with online orders, accounts, delivery, reprints, and replacements.
- Research order-status and shipping questions.
- Support league and school coordinators.
- Escalate complex or sensitive issues to Craig.
What we are looking for:
- Customer-service or administrative experience preferred.
- Clear written and verbal communication.
- Organized, dependable, and comfortable with web applications and spreadsheets.
Pay:
$22.00- $25.