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C
Confidential
Customer Support Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Join us as a full-time Customer Support Associate! Help strengthen customer relations and drive sales expansion for Verizon FiOS across Southeastern Massachusetts and Rhode Island. In person, the Customer Support Associate brings cutting-edge fiber internet, fast speeds, and whole-home Wi-Fi to customers. As a Customer Support Associate, you'll join a sales team where being new isn't a disadvantage; it's the whole point. The Customer Support Associate will then represent Verizon FiOS to our customers in person, helping them find internet that keeps them connected. You'll also engage with customers personally and make every sales conversation feel welcoming. Responsibilities of the Customer Support Associate Support Verizon Fios customers in person by providing clear guidance on available home internet services and account options. Understand customer priorities in person and recommend relevant Fios services based on their needs and current account status. Create in-person sales conversations that help customers understand their choices without unnecessary technical explanations. Recognize sales opportunities where an upgraded plan, additional service, or new Fios offering may better suit the customer. Respond to questions and concerns with professionalism while maintaining a positive customer experience. Develop customer trust through consistent communication, thoughtful sales recommendations, and dependable follow-through. Qualifications of the Customer Support Associate A high school diploma or GED equivalent is preferred. Strong interest in customer support, sales, or telecommunications is a plus. Willingness to learn Verizon Fios plans, upgrades, and available service options. Friendly communicator who can build rapport with Verizon Fios customers. Reliable, adaptable, and receptive to feedback in a customer-facing sales environment.