Jobs › Pittsfield, MA › Client Services Representative TEC Staffing Services Client Services Representative Pittsfield, MA Apply Client Services Representative Gig in

Pittsfield MA Salary:

\$19.77/hr

Schedule:

Mon-Fri. 9:30a-5:30p Expected start date late Aug/early Sept through Feb/March (Maternity leave cover but could turn permanent)

Location:

Pittsfield, MA The Client Services Representative (CSR) delivers exceptional customer service and seamless access to services by handling centralized scheduling, intake triage and routing, insurance eligibility/authorizations, registration, and point-of-service financial communications. The CSR receives and prioritizes intake requests (crisis/urgent/routine), coordinates referrals within Client\'s programs and to external partners when appropriate, actively manages clinician schedules to optimize capacity, and ensures timely reminders and waitlist outreach to reduce no-shows. The role adheres to standard operating procedures to ensure accuracy, efficiency, and regulatory compliance; proactively improves the client experience while minimizing financial risk; and demonstrates a strong commitment to our Client\'s mission, vision, and values.

Qualifications, Experience, and Education Education:

High School Diploma or GED required.

Experience:

• Minimum of one (1) year in a customer-service role; healthcare access/registration/scheduling preferred.
• Familiarity with general office and clerical support procedures.

Required Knowledge & Skills:

• Outstanding oral and written communication; service-oriented professionalism in all interactions.
• Effective collaborator and problem-solver; facilitates conflict resolution and teamwork.
• Strong analytical/critical-thinking skills; prioritizes multiple tasks and implements solutions.
• Self-motivated with initiative; meets deadlines and drives tasks to completion.
• Proficiency with Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint); accurate, efficient typing.
• Ability to operate multi-line telephony/IVR systems and navigate EHR/PM systems for scheduling, registration, and documentation.
• Welcomes change and adapts to evolving workflows, systems, and operational needs.

Abilities:

• Interact effectively with a diverse population and work collaboratively across programs.
• Manage competing priorities, maintain attention to detail/accuracy, and protect confidential information.
• Build and maintain collaborative relationships across programs and with external partners.
• Manage competing priorities while maintaining accuracy and excellent service.

Active Filters Client Services Representative Pittsfield, MA Clear All Apply