Job Title:

Member Service Representative Schedule:

Availability:

Mon-Sat 8am-6pm, this is a rotating 8hr per day schedule with 1 Sat a month Our client in Pittsfield, Massachusetts is seeking friendly, professional, and customer-focused Member Service Representatives to join their team. In this role, you will serve as a key point of contact for members, providing exceptional service, resolving inquiries, and supporting day-to-day account and service needs. The ideal candidate will have strong communication skills, a positive attitude, and a passion for helping others. This is an excellent opportunity for individuals who enjoy working in a fast-paced, member-focused environment.

Key Responsibilities:

Provide outstanding service to members in person, over the phone, and through electronic communication Assist members with account questions, transactions, and general service requests Resolve member concerns efficiently and professionally Educate members on available products, services, and account options Maintain accurate records and documentation of member interactions Process transactions in accordance with company policies and procedures Support branch and team goals by delivering a high level of service and operational accuracy Perform additional administrative and customer support duties as needed

Qualifications:

Previous customer service, member service, banking, credit union, or retail experience preferred Strong interpersonal and communication skills Ability to multitask and work effectively in a team environment Detail-oriented with strong organizational skills Proficient with basic computer systems and data entry High school diploma or equivalent required

Preferred Qualifications:

Experience working in a financial institution or service-driven environment Cash handling and transaction processing experience Bilingual skills are a plus Previous experience in a call center or customer-facing service environment. Ability to manage inbound and outbound calls with professionalism and confidence. Strong verbal communication skills and a customer-first approach to problem solving. Experience entering detailed information accurately into business systems. Comfortable handling multiple tasks in a fast-paced support setting. Strong attention to detail and ability to follow established procedures. High school diploma or equivalent required. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .