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BS
Bay State Community Services Inc
Temporary Public Benefits Coordinator - Quincy CJSC
Career Insights for Customer Service Representative (General)
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Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Description Bay State Community Services (BSCS) is seeking a compassionate, organized, and resourceful Temporary Public Benefits Coordinator to join our team at the Quincy Community Justice Support Center (CJSC) . The Public Benefits Coordinator works directly with individuals served by the CJSC to help them identify, apply for, and maintain access to public benefits and community resources. This position plays an important role in reducing barriers to stability by helping participants navigate complex benefit systems and connect with essential services. This is a great opportunity for someone with experience in human services, case management, benefits navigation, or community-based services who enjoys helping individuals access the resources they need. What You Will Be Doing to Make a Difference...
- Conduct intake interviews with Support Center clients to ascertain essential needs such as housing, food, healthcare, and personal finance.
- Receive information from actuarial risk/needs assessment tools to assist in determining client essential needs.
- Within a Counselor Designated Organization (CDO), be, or become a Certified Application Coordinator to submit electronic benefits applications to MassHealth.
- Under the auspices of the vendor organization, access DTA Connect to submit electronic benefits applications to SNAP for the client.
- Have a mastery of eligibility requirements for SSI and SSDI and support eligible clients in their application for SSI or SSDI benefits.
- Have a mastery of eligibility requirements for veterans benefits and support eligible clients in their application for such benefits.
- Engage in continuing outreach to state agencies to develop the latest information about benefits programs.
- Engage in community outreach, as needed, to develop leads on benefit programs, whether public or private, to address unmet essential needs of clients.
- Cross train in actuarial assessment tools for risk/need, treatment planning, and contingency management protocols as needed.
- Assist with urine collection; follow and maintain Chain of Custody
- Assist with breath alcohol testing; follow breath alcohol testing protocol This role is not eligible for standard BSCS benefits.
Benefits
- Dental Insurance