A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Client Services Representative Paramount Placement - 4.4 Swansea, MA Job Details Full-time $800 - $1,000 a week 9 hours ago Benefits Paid training 401(k) Paid time off 401(k) matching Opportunities for advancement Qualifications Computer operation Google Docs Computer literacy Administrative experience Attention to detail Appointment scheduling Full Job Description Paramount Placement is a growing nationwide recruiting firm looking to add multiple Client Services Representatives to our internal Client Services Team. If you enjoy talking with people, staying organized, and providing excellent customer service, we'd love to meet you. What We're Looking For Comfortable making approximately 60+ outbound client calls per day Friendly, professional, and confident on the phone with strong communication and active listening skills Able to remain calm during difficult conversations, gather information, reassure clients, and escalate concerns through the proper internal channels Reliable, organized, detail-oriented, and able to manage multiple tasks throughout the day Basic computer skills, including Gmail, Google Sheets, and Google Docs Customer service, hospitality, administrative, banking, healthcare, retail, or call center experience is a plus—but not required Compensation & Benefits $17.00 per hour + performance-based commissions Typical earnings of $800-$1,000 per week Monday-Friday, 8:30 AM-5:00 PM No nights or weekends Paid training Paid Time Off 401(k) with company match Internal position with opportunities for advancement What You'll Be Doing Call existing clients throughout the recruiting process to check in and maintain strong communication Gather feedback on submitted candidates and completed interviews Follow up on outstanding client feedback Listen to client concerns, help de-escalate conversations, and communicate next steps Forward interview scheduling emails and other client updates Update shared Google Sheets and internal tracking documents Communicate important client information to the appropriate internal teams
Job Type:
Full-time Benefits:
401(k) Paid time off Paid training
Shift:
No nights Weekly day range: Monday to Friday No weekends Work setting: In-person (Swansea, MA)
