Customer Service Representative Vista Home Improvement - 4.1 West Springfield, MA Job Details Part-time $17 - $18 an hour 11 hours ago Benefits 401(k) Paid time off Parental leave 401(k) matching Employee discount Referral program Qualifications Computer operation Customer communication Analysis skills Attention to detail Organizational skills Purchasing Technical Proficiency Full Job Description Job Overview The Production Service Coordinator . at Vista Home Improvement . This position includes monitoring the Vista communication between our production department and our customers. This position is part time and the hours are from 7am to 1pm Mon to Friday weekly.

Duties include:

Respond to service requests from existing Vista Home Improvement customers. Gather all necessary information regarding each service request. Schedule service appointments and coordinate service dates with customers. Communicate with the Production Manager regarding: Special-order materials. Unique service situations. Additional information or support needed to complete a service. Submit purchase orders for materials required for service work. Communicate with customers before scheduled service appointments to confirm details and expectations. Follow up with customers after service is completed to ensure satisfaction. Communicate with installation teams and service technicians to ensure they have all necessary job information, materials, and instructions. Maintain the production service schedule and service backlog. Provide customers with accurate updates regarding the status of their service. Complete job closeouts after service work is finished. Send required closeout documentation to customers electronically or by mail. Maintain accurate service records and documentation. Request and collect customer reviews following completed installations and service appointments. Assist with other production and service-related responsibilities as needed. Customer Service Reps. are organized multi-taskers and apt communicators with strong decision-making abilities. They play an important Vista role, and in order to be successful they must be capable of prioritizing duties and exhibiting leadership skills, which includes a capacity for educating team members as well as an ability to be assertive and poses the following core skills: Excellent written and verbal communication skills. Strong customer service skills and ability to interact professionally with customers and team members. Ability to multitask and manage multiple service requests at the same time. Strong organizational skills and attention to detail. Strong analytical and problem-solving skills. Must have basic computer skills. Ability to learn and adapt to new situations, processes, and technology. Ability to work effectively with production managers, installers, service technicians, and other team members. Comfortable working with scheduling, customer management, and production software. Familiarity with Vista Home Improvement products and services is preferred. Training will be provided on Vista Home Improvement products, services, systems, and procedures.

Pay:

$17.00 - $18.00 per hour Expected hours: 30.0 per week

Benefits:

401(k) 401(k) matching Employee discount Paid time off Parental leave Referral program

Work Location:

In person