Customer Service Representative Onlinefabricstore.net West Springfield, MA Job Details Full-time From $18.50 an hour 6 hours ago Qualifications Email customer support Interpersonal skills Phone communication High school diploma or GED Zendesk Attention to detail Telephone systems Multi-line phone systems Productivity software Office phone management Full Job Description Customer Service Representative - Full-Time (In-Office)

Fabric, Function, and Friendly Support Pay:

From $18.50 per hour

Job Type:

Full-time Schedule:

Monday-Friday, 8-hour shift

Work Location:

In person About the Role Are you a natural problem-solver with a knack for making people feel heard? Do you get a little thrill out of turning a frustrated customer into a happy one? We want you on our team! As our Customer Service Representative, you'll be the friendly voice and helpful hand behind every customer's experience, from tracking down that missing order to helping someone find the perfect fabric for their next big project. You'll be the first point of contact for our customers, and every conversation is a chance to show off the care, quality, and creativity that make our brand special. What You'll Be Doing Responding to customer questions via phone and email Helping customers with orders, billing, returns, and product questions Offering product recommendations and fabric alternatives when needed Resolving issues efficiently and following up to ensure customer satisfaction Keeping our support system organized with accurate, detailed notes Troubleshooting product or delivery concerns with patience and clarity Working with the team to identify ways to improve the customer experience What You Bring to the Table Strong verbal and written communication skills The ability to manage multiple conversations and a high call volume A calm, friendly, and patient demeanor, even when things get busy Attention to detail and a strong sense of accountability Comfort working independently as well as with a team Familiarity with fabrics or crafting is a plus, but not required What You'll Need High school diploma or equivalent (GED) 1+ year of customer service or help desk experience Experience with multi-line phone systems, Microsoft Office, and email support Familiarity with Zendesk or similar platforms is a plus If you're ready to bring your customer service skills to a team that values warmth, efficiency, and attention to detail, we'd love to meet you. Apply today!

Job Type:

Full-time Pay:

From $18.50 per hour

Work Location:

In person