Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
AD
Apple Discount Drugs
Pharmacy Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Maryland data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,684 / year median in Maryland
-16% projected decline
Job Description
JOB DESCRIPTION
Title:
Pharmacy Customer Service Representative General:
Provide fast, efficient, friendly, courteous, service for the customer.Reports To:
Pharmacy Customer Service Supervisor Job Classification:
Non-exempt Hours:
Monday-Friday and occasional Saturdays will be required to meet staffing needs.Responsibilities and Duties:
- Maintains customer awareness when in any areas of the company and assists the customer or seeks assistance for them.
- Greets and communicates with employees and non-employees in a friendly courteous manner.
- Seeks help from your supervisor when you have reached your limitations.
- Performs as a team member by assisting co-workers with their duties.
- Knows the employee manual.
- Knows department policies and procedures within the limitations of your job.
- Knows the department's services and inventory and the availability of inventory if not in stock.
- Knows the company's other inventory and services.
- Accepts other duties as assigned or as added in job description.
- Maintains a safe, neat, and organized work area.
- Receives customer sales and service requests and satisfies request by selling or servicing with the proper merchandise or coordinates with other departments or personnel to meet the customer's needs.
- Closes transactions by collecting proper amount of money or making the proper charge.
- Stocks shelves with incoming inventory.
- Maintains shelves relating to cleanliness and orderliness.
- Alerts supervisor of problems relating to customer safety and satisfaction.
- Working with Lottery Sales.
- Ensures that departmental schedules are followed, and deadlines are met.
- If/when functioning as the most senior pharmacy customer service rep. on duty, you are also responsible for assisting the supervisors with register voids, cashing lottery tickets, and closing registers.
- Learns and operates the company telephone system; using proper telephone etiquette in the process.