Delaware Elevator is expanding, and we're looking for a detail-oriented and customer-focused Service Coordinator to join our team. This role is the hub of communication between our customers, service technicians, and management team. If you're organized, thrive in a fast-paced environment, and enjoy problem-solving, this is your chance to grow with a company that values people as much as performance. Role & Responsibilities As a Service Coordinator, you will: Communicate with customers to assist with service requests Act as the main contact for Service Technicians in the field Create and manage service call tickets using our Total Elevator Service database Schedule and track Fire Recall testing Develop strong relationships with customers, technicians, managers, and coworkers Assist Service Management with additional tasks as needed Cross-train in other functions to broaden your skills Preferred Skills & Qualifications Excellent phone, email, and in-person communication skills Strong decision-making and problem-solving abilities Outstanding customer service skills Proficient in Microsoft Excel and Word ; willing to learn specialized software (Total Elevator Service) Highly organized, punctual, and dependable Bachelor's Degree is recommended, but not required Why Join Delaware Elevator? We don't just offer jobs — we offer careers. In return for your hard work and dedication, you'll receive: 100% employer-paid medical, dental, and vision for employees (50% for dependents) 401(k) retirement plan Disability and life insurance, AFLAC, wellness programs, and member discounts Paid vacation and holidays Opportunities for professional growth and advancement within a thriving company Apply Today If you're ready to bring your skills to a company that values teamwork, customer service, and professional growth, we'd love to hear from you. AA/ EEO #LI-JS1