Choosing the right wireless or home internet service should not feel complicated. As a Customer Service Associate, you'll help customers understand their options, answer their questions, and make confident decisions about the services that keep them connected. This Customer Service Associate is a full-time, in-person role where you'll work directly with residents throughout assigned Fairfax territories. You'll introduce Verizon wireless plans, 5G Home Internet, devices, promotions, and account options while creating a customer experience that feels clear, helpful, and personal. The Customer Service Associate role combines customer service, account assistance, and sales, giving you the opportunity to support customers from the first conversation through enrollment, activation, and service upgrades. What You'll Be Doing as a Customer Service Associate Work directly with customers regarding Verizon wireless plans, Verizon wireless internet, mobile devices, internet services, account features, promotions, and connectivity solutions Explain Verizon pricing, wireless plans, internet options, device upgrades, account benefits, and available offers in a clear and professional manner Assist customers with service enrollments, account setup, activations, upgrades, account changes, and account support Help customers compare Verizon wireless and internet solutions based on their household needs, usage, and connectivity goals Answer questions regarding billing, devices, wireless services, internet services, promotions, and account features Maintain accurate customer records, enrollment information, account details, and customer interactions What We're Looking For in a Customer Service Associate Strong communication and interpersonal skills Positive attitude with a customer-focused mindset Comfortable working directly with customers in an in-person environment Reliable, professional, and goal-oriented work ethic Ability to work independently and as part of a team Previous experience in customer service, retail, hospitality, food service, sales, wireless sales, or other customer-facing roles is helpful but not required

Pay:

$800.00 - $1,400.00 per week

Work Location:

In person