The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.

Duties/Responsibilities :

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. Required Skills /

Abilities :

Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software.

Education and Experience :

High school diploma or equivalent. Customer service experience required.

Physical Requirements :

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Job Type:

Full-time Pay:

$16.00 - $17.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Referral program Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person