A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Job Details Bedard Pharmacy & Medical Supplies is hiring a Medical Supplies Customer Service Representative. This is a full-time position Monday through Friday, 8:00 a.m. to 5:00 p.m., based in Auburn, ME. Hybrid work from home no more than two days per week is a possibility after promotion to a Level II role and at least nine months of employment.
Job Summary The Customer Service Representative:
Learns the products and services offered by Bedard, the computer systems used, and the guidelines and regulations required by federal, state, and accrediting organizations Handles customer contact over the telephone or via the web. The initial customer contact may be with the client, a caregiver, a referral source, or a commercial account. Receives, qualifies, and processes all customer medical supplies orders in a timely, efficient, accurate, and courteous manner Maintains and creates patient files Investigates and responds to customer inquiries regarding shipments, products, deliveries, and complaints Qualifications High School Diploma or equivalent General office skills (computer, computer-based phone lines, typing, and filing) Proficient in or ability to learn Microsoft Office 365 (Outlook and Teams), NikoHealth, DocuTrack, and DocuSign Strong communication skills (writing, speaking, and listening), and good command of written and oral English Ability to work well in high-volume, fast-paced environment Ability to adapt to changes in environment and/or workflow Ability to multitask while maintaining accuracy and great attention to detail Ability to make independent decisions Ability to develop and maintain professional, service-oriented working relationships with customers, facility staff, and co-workers Clerical or customer service experience preferred Medicare/Medicaid and commercial insurance billing, bookkeeping, or medical office experience preferred Physical Requirements Sitting, standing, and/or walking for sustained periods of time, raising objects from a lower to a higher position and/or moving objects horizontally Frequent/continuous reaching, grasping, lifting, and carrying up to 20 lbs. below waist level and at or above shoulder level Repetitive walking, bending, kneeling, and reaching Company Overview Bedard Pharmacy & Medical Supplies is a family-run, community business with three major divisions: Bedard Pharmacy, Bedard Medical Equipment & Supplies, and Bedard Senior Care Pharmacy. All three divisions share a commitment to providing quality health care solutions. Bedard Medical Supplies carries a wide variety of medical equipment and supplies, including hospital beds, bathroom safety aides, compression stockings, breast prosthesis products, aides of daily living, and more. If you're looking for an excellent career opportunity, consider joining the Bedard family. We provide a great work environment, competitive salaries, and exceptional benefits. Compensation & Benefits $19.50-$22.00/Hour Health Insurance Dental Insurance Vision Insurance Life Insurance Short-term and Long-term Disability Insurance Critical Illness and Accident Insurance Pet Insurance 401(k) with Company Match 180 hours of Paid Time Off (PTO) per anniversary year that includes 6.5 holidays Free On-site Gym Membership Bedard Pharmacy & Medical Supplies is an
Equal Opportunity Employer Job Type:
Full-time Pay:
$19.50 - $22.00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance
