Apply Customer Experience Omnichannel Specialist Auburn Hills, MI • Customer Experience Copy video URL Copy video URL at current time Copy embed code Download video Questions Questions Library Settings Results Add Question User Library There are no questions in your library right now. To add questions to your library, click on the Questions tab and click on the icon. Make this a quiz Show answer result to users after each question Show results summary to users at the end of the video Allow users to download results summary Submit quiz completion at custom time

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Aug 7, 2026

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Aug 11, 2026 Select all available dates 2026 August 2026 Mo Tu We Th Fr Sa Su 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 2026 September 2026 Mo Tu We Th Fr Sa Su 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 Export results summary Attachments There are no attachments for this video. Captions Captions Caption Files Language Type Last Updated Actions English, US Auto-generated 08/07/2026 Chapters Comments There are no comment cards on this video right now. Video Player is loading. Play Video Play Seek back 10 seconds Skip Backward Skip Forward Mute Current Time 0:00 / Duration 0:00

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0% 1x Playback Rate 3x 2x 1.5x 1.25x 1x , selected 0.75x Captions Caption Style , opens captions settings dialog Caption Off , selected English, US Captions Picture-in-Picture Fullscreen This is a modal window. No compatible source was found for this media. Beginning of dialog window. Escape will cancel and close the window. Text Color White Black Red Green Blue Yellow Magenta Cyan Opacity Opaque Semi-Transparent Text Background Color Black White Red Green Blue Yellow Magenta Cyan Opacity Opaque Semi-Transparent Transparent Caption Area Background Color Black White Red Green Blue Yellow Magenta Cyan Opacity Transparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Drop shadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps Reset Done Close Modal Dialog End of dialog window. Apply Job Type Full-time Description Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what's possible for cats and the people who love them. We believe the future is feline. And we're imagining that future today. We work onsite 4+ days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 600+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend. At Whisker, we know life with pets is already pretty great, but we're here to make it even better The Whisker Customer Experience Team is growing and we are continuing to build our CX Center of Excellence at Whisker HQ in Auburn Hills, MI. The CX Omnichannel Specialist role requires open availability, as most shifts will include evenings and weekends. Flexibility, reliability, and the ability to work in a dynamic, fast-paced environment are essential. The anticipated start date for this position is September 21st, 2026.

What You'll Do:

The Omnichannel Specialist provides "top-notch" service to our Whisker customers, utilizing knowledge of products, processes and commonly used customer service concepts. The Omnichannel Specialist will communicate with our customers via support platforms such as phone, chat and email.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary. Provides best-in-class customer service, solutions, and product information to our customers from inbound and outbound customer support platforms - phone, chat, and email Manages inbound calls and customer communication within outlined KPI's Contributes to the weekly team meetings Specializes in assisting customers in troubleshooting their Litter-Robot and Feeder-Robot Offers customers technical support with our mobile app, including on-boarding, connectivity concerns, etc

Internal Feedback:

Supports our team for insight into how customers feel about our products, what troubleshooting issues are trending, etc Product improvements: You may be selected to work with our marketing and engineering teams to provide feedback on beta testing and product developments

Team Collaboration:

Participates in devising unique solutions based on customer experience with how our products are used in their home environment all over the world Will perform additional responsibilities when required

Requirements What You'll Bring :

HS Diploma or equivalent 3+ years of customer service experience Excellent verbal, written, and interpersonal communication skills Experience with data entry and order entry Ability to multitask and prioritize Must be a team player Positive and upbeat attitude Strong computer skills including experience with spreadsheet, documents, word processing etc Maintains confidentiality of proprietary information Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions High degree of initiative, self-motivation and ability to motivate others Ability to provide a working atmosphere that is positive and productive Ability to establish and maintain cooperative working relationships with team members and colleagues Flexibility to work hours outside of shift and overtime when necessary Comfortable with office pets (cats, dogs) Not Required but Nice to Have! 2+ years of help-desk or customer service experience French, German, Italian, and/or Spanish language skills are a huge plus! Google Suite experience Salesforce and / or Magento experience Not required to have pets, but highly recommended! Physical Demands and Work Environment The physical demands described here represent those that a Team Member must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the Team Member is regularly required to sit and talk or hear. The Team Member is frequently required to use their hands to handle or feel. The Team Member is occasionally required to stand, walk, and reach with hands and arms. The Team Member must lift and/or move up to 35 pounds and occasionally up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those that a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits & Purrks:

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the "why", and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products—plus a whole lot of extras. You will also be provided with: Premium Medical/Dental/Vision insurance Paid parental leave Whisker Parents Program 1 day "pawternity" leave for new pet adoption Pet Insurance Discount 401K match Flexible spending accounts Company-paid short-term disability and life insurance Employee Assistance Program (EAP) Generous paid time off 14 Paid Holidays Top of the line equipment Pet-friendly office Whisker products and swag Continuing education Support On-site gym with Peloton Referral program Apply View All Jobs