Fleet Customer Service Specialist (On-Site)

Fleet Customer Service Specialist (On-Site) Helm Auburn Hills, MI Job Details Full-time 16 hours ago Qualifications Hospitality Managing customer accounts Customer communication Customer relationship building Mid-level Client relationship development Fleet management Automotive service Cross-functional collaboration Account management Escalation handling Cross-functional communication

Full Job Description Description:

Fleet Customer Service Specialist (On-Site)

Location:

Auburn Hills, MI The Role We are looking for high-energy, service-oriented Fleet Customer Service Specialist to join a high-visibility pilot program supporting a major automotive fleet initiative. In this role, you won't just manage accounts; you will act as a dedicated concierge, serving as the primary point of contact for select fleet customers to ensure their operations run seamlessly. This is a fast-paced, high-touch position that requires a blend of professional relationship management and proactive problem-solving.

Key Responsibilities Primary Liaison:

Act as the dedicated "concierge" for assigned fleet accounts, building deep trust and maintaining daily communication.

Pilot Execution:

Facilitate the initial phase of the program, gathering feedback and refining the service model for long-term scalability.

Proactive Resolution:

Anticipate and resolve vehicle service needs, including maintenance coordination, recall completions, and issue escalation.

Value Delivery:

Clearly communicate the program's value proposition to customers, ensuring they experience "white-glove" support at every touchpoint.

Cross-Functional Collaboration:

Work closely with technical and service teams to ensure customer requests are handled with speed and precision.

Requirements:

What You Bring to the

Table Client-First Mindset:

You have a proven track record in high-touch Account Management, Hospitality, or Executive Support.

Automotive Aptitude:

Familiarity with automotive service, fleet management, or dealership operations is a major plus but not required if you are a fast learner.

Communication Mastery:

You can navigate complex corporate environments and communicate effectively with stakeholders at all levels.

Adaptability:

You thrive in "pilot" environments where processes are being defined and optimized in real-time.

Professional Presence:

Ability to work full-time on-site at a corporate headquarters, representing the brand with polish and professionalism.