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Cranbrook Educational Community

Ice Arena Specialist

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,223 / year median in Michigan

-12% projected decline

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Job Description

Ice Arena Specialist Founded by Detroit philanthropists George and Ellen Booth in 1904, Cranbrook Educational Community is one of the world's leading centers of education, science, and art. Comprised of a graduate Academy of Art, contemporary Art Museum, Center for Collections and Research, House and Gardens, Institute of Science, and more than 1,600 students attending our Pre-K through 12 independent college preparatory Schools, Cranbrook welcomes thousands of visitors and students to its campus each year. Critics have called Cranbrook "the most enchanted and enchanting setting in America" and in 1989 it was designated a National Historic Landmark. The campus is located in Bloomfield Hills, Michigan, about 20 miles north of downtown Detroit. For more, please visit our website: www.cranbrook.edu (http://www.cranbrook.edu/). The Ice Arena Specialist is responsible for regular resurfacing of the ice and daily maintenance and cleaning of the ice arena including locker rooms, rest rooms, bleachers, and arena glass. This position is also responsible for customer service, crowd control, light mechanical repairs, and periodic collection of contract payments. Responsibilities include, but are not limited to: Resurface and maintain ice, maintain Zamboni machine, clean locker rooms and restrooms, sweep and mop bleachers, clean windows and arena glass, remove trash from all areas of arena, sweep bench area and penalty box, clean parking lot, hook up scoreboard and monitor access to P.A. system, customer service, locker room assignments, crowd control, light mechanical repairs, periodic collection of contract payments, other duties as assigned.
Requirements:
Ability to learn Zamboni operation required, ice arena experience preferred. Valid Michigan driver's license with satisfactory driving record. Ability to work cooperatively and communicate with ice arena patrons. This is a part-time position working less than 20 hours per week. Shift days/times vary. The pay rate is $20.76/per hour. For consideration, please complete the application in full and submit a resume. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.