This isn't just a call center job; it's a chance to provide vital support and connect patients with the care they need. We are seeking detail-oriented employees to manage patient inquiries, schedule appointments, and ensure smooth access to care. Prior healthcare experience is preferred but excellent customer service skills and empathy are a must! This position will be in our call center. The hours will be 8:30 am to 5 pm, Monday through Friday. What You Will Do Maintains a commitment to the achievement of quality health care services by maintaining HIPAA compliance at all times by adhering to patient rights, safety, privacy, and confidentiality procedures and protocols. Verifies insurance or medical benefits coverage to be sure CFCN accepts the plan. Answers the phone in a timely manner with a warm and welcoming voice, announcing the name of the health center site.

• Performs other duties as assigned.

What You Will Bring High School Diploma or G.E.D. Basic data entry skills, basic typing, filing, organizational skills. Ability to handle workload in stress filled environment without producing errors. Come join us in reshaping the future of Cass Family Clinic and the community! Join an organization that is growing and changing the lives of our patients. We serve the underserved, and you would be part of a team that is helping the community with getting access to great healthcare! We have an integrated healthcare system, which provides a one stop shop for the people in our community.

We offer the following benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401K
• Tuition Reimbursement
• Health Savings Account (HSA)
• Medical Flexible Spending Account
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 8 Company Paid Holidays and 1 floating holiday Equal Opportunity Employer CFCN is an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. CFCN is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. CFCN is committed to the safety and well-being of all patients and employees and is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron Muzzey, Human Resources Generalist at (269) 445-3874, ext.166.

Pay:

$16.66 - $19.59 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person