Description We are looking for a Customer Service Representative to join a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing written and verbal communication, and contributing in a fast-moving office setting. The role focuses on delivering attentive service, resolving inquiries efficiently, and supporting strong client relationships through attentive, solution-oriented interactions.

Responsibilities:

• Respond to customer questions by phone, email, and other business correspondence channels with professionalism and accuracy.
• Deliver timely support by researching issues, identifying practical solutions, and following through to resolution.
• Build positive customer relationships that encourage satisfaction, retention, and additional business opportunities.
• Promote relevant products or services when appropriate to support client engagement and referral activity.
• Maintain clear and organized documentation of customer interactions and service activity in internal systems.
• Coordinate with internal teams to address customer needs and ensure requests are handled efficiently.
• Manage multiple tasks and systems at once while maintaining attention to detail in a fast-paced environment.
• Provide general administrative support related to customer service operations and communication workflows. Requirements
• Previous experience in customer service, call center support, or office administration.
• At least 2 years of experience working in a performance-driven, customer-focused environment is preferred.
• Strong verbal and written communication skills with the ability to interact effectively with customers and colleagues.
• Proficiency with Microsoft Office applications.
• Familiarity with CRM platforms and the ability to learn new systems quickly.
• Proven problem-solving skills, including the ability to investigate and resolve complex customer concerns.
• Comfortable navigating multiple computer applications simultaneously.
• Positive, detail-oriented approach with a commitment to high-quality service.

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