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The Road Commission for Oakland County

Citizen Services Representative

Pay: $45,100/yr

Posted: 2 days ago

Location: Waterford Township, MI (Onsite)

Last Updated: 6 hours ago

Hours: Full-Time

Expires: 10/6/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,223 / year median in Michigan

-12% projected decline

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Job Description

Citizen Services Representative The Road Commission for Oakland County - 3.6 Waterford, MI Job Details Full-time From $45,100 a year 1 day ago Qualifications Customer communication Word processing High school diploma or GED Driver's License Clerical experience

Full Job Description Duties:

Receives and responds to citizen requests/concerns. Prepares monthly and annual reports. Researches and maintains claim and lawsuit files. Performs radio communicator duties. Types letters, memos, and various forms. Performs all duties in a customer service orientated manner, adhering to all safety and board policies, regulations, or procedures. Must perform duties in a safe, professional, and courteous manner to promote a positive image of the Road Commission for Oakland County. Requires a daily schedule that supports RCOC hours of operation. Regular and predictable onsite job attendance is an essential function of this position. Special Experience/Education A High School Diploma or equivalent is required. Training in office procedures and clerical skills are required. A minimum of two (2) years of clerical and word processing experience is required. Must possess and maintain a valid State of Michigan Driver's License.

Disclosure:

This position is within a bargaining unit and the individual that holds this position is subject to the terms and conditions of the existing collective bargaining agreement. Disclaimer Must be legally eligible to work in the United States and possess a Valid Driver's License. Attractive benefits package. EOE/ADA/Drug Free Workplace.