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WC
Westland Car Care Towing
Dispatcher and Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Michigan data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,223 / year median in Michigan
-12% projected decline
Job Description
Dispatcher and Customer Service Representative Westland Car Care Towing Westland, MI Job Details Part-time | Full-time From $16 an hour 4 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Salesforce Route planning Attention to detail Multi-line phone systems GIS Full Job Description Job Summary We are seeking a dynamic and highly organized Dispatcher and Customer Service Representative to join our team. In this role, you will be the vital link between our transportation operations and our valued customers, ensuring smooth coordination of while delivering exceptional service. Your proactive approach, attention to detail, and excellent communication skills will drive efficiency in dispatching vehicles, managing logistics, and providing top-tier customer support. This position offers an exciting opportunity to be at the forefront of transportation planning and supply chain management within a fast-paced environment. Duties Coordinate and schedule vehicle dispatches using transportation management systems (Salesforce,TRAXERO) and vehicle dispatch software to optimize route efficiency and meet delivery deadlines Manage incoming phone calls through multi-line phone systems, providing prompt, professional assistance to customers, drivers, and internal teams Monitor GPS and GIS (Geographic Information Systems) data to track vehicle locations, ensuring accurate routing and timely deliveries Enter data accurately into logistics platforms such as TRAXERO Management, for tracking and reporting purposes Communicate effectively with drivers, and customers via phone calls or 2 way radio to relay instructions, updates, and resolve issues swiftly Join us to be part of a vibrant team dedicated to delivering excellence in transportation services while supporting your professional growth!