Job Title:

Customer Service Representative Company:

Encore Heating & Air Location:

Cologne, MN Job Type:

Full-Time Description:

Join Encore Heating & Air, a leader in the HVAC industry, as a Customer Service Representative. You'll play a key role in providing the exceptional service that sets us apart, handling customer inquiries, account management, and feedback with professionalism and care.

Responsibilities:

Respond to customer inquiries via phone, email, or chat. Manage and update customer accounts. Collaborate with other teams to enhance customer satisfaction. Document all customer interactions for future reference.

Requirements :

Excellent communication skills, both verbal and written. Experience in customer service preferred but not mandatory. High school diploma or equivalent; higher education considered an advantage. Proficiency in using ServiceTitan CRM software and MS Office.

Benefits :

Competitive salary and incentives. Comprehensive benefits package. Professional growth opportunities in a supportive atmosphere. How to

Apply:

Motivated candidates should submit a resume and cover letter through on Indeed or email to veronica@callrocketx.com. Encore Heating & Air is committed to diversity and inclusion in the workplace.

Pay:

$18.00 - $24.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

ServiceTitan CRM Software:

1 year (Required)

CSR :

1 year (Required)

Work Location:

In person