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HF
Haverty Furniture Companies, Inc.
Office Assistant
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Missouri data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,215 / year median in Missouri
-6% projected decline
Job Description
Job Description We're looking for a bright, energetic Office Assistant to join our Havertys Team at about 32 hours per week. Advance your career with Havertys, the most established Furniture Retailer in the industry. Office Team Members are an integral part of Havertys' outstanding customer experience in our retail locations by being customer focused and working as a team. Office Team Members process customer sales, process payment transactions, answer phones, and schedule deliveries. You'll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork.
Pay :
Starting at $15 an hour, more with experienceSchedule :
32 hours per week are available. We are open Monday- Friday, occasional weekends, our stores are open 10 am
- 7 pm Monday
- Saturday and 12 pm
- 6 pm Sunday.
This is your Opportunity to:
Balance the cash fund every morning and evening Complete daily opening and closing procedure checklists Prepare and reconcile bank deposits Accurately process customer sales and payments Maintain an organized and secure office environment Answer incoming calls, distribute messages, and manage store voicemail Handle customer complaints and follow up on service tickets Review outstanding customer transactions Verify and schedule deliveries to ensure they are ready to be routed Ensure purchase orders are present for out-of-stock products Contact customers when products are available for pickup File and prepare daily paperworkWe Offer:
Paid comprehensive training Flexibility to draw pay between pay cycles with our Daily Pay Program 401K program with a company match of 4% Generous benefits package with premier medical, dental, and vision partners Paid time-off includes vacation, sick time, personal days, company holidays Ability to advance within the company if desired Opportunities to give back to the community Substantial associate discount on our quality merchandise Bonus program for team member referrals Educational financial assistance Complimentary health and wellness programEarning Opportunity:
Starting at $15 an hour, more with experience. Get Paid Daily. Team members have the flexibility to Draw Pay between pay cycles.Job Requirements Qualifications:
High school diploma or GED, with 1-3 years of customer service experience (preferably in retail) 1-3 years of cash handling experience (e.g., banking, customer service, data entry, office administration, medical records) or equivalent combination of education and experience. General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred Strong math, communication, and customer service skills Highly organized with the ability to multitask. Able to follow oral and written instructions and work independently with discretion.Work Environment:
Beautifully appointed showrooms with a 140-year company heritage, fast-paced environment, customer-focused, business professional dress code. Work weeks typically include Monday- Friday, occasional weekends, our stores are open 10 am
- 7 pm Monday
- Saturday and 12 pm
- 6 pm Sunday.