Overview We are seeking a passionate individual to join our team at Flora Farms in a customer-focused position. The successful candidate will engage with clients through online chat, providing outstanding support and assistance. Key Responsibilities Respond promptly to customer inquiries via online chat. Provide accurate information about our products and services. Assist customers in resolving issues and ensuring a positive experience. Maintain a high level of customer satisfaction through effective communication. Document customer interactions and feedback for continuous improvement. Requirements Proven experience in a customer service role, preferably in an online environment. Excellent written communication skills in English. Ability to work independently and manage multiple tasks simultaneously. Strong problem-solving skills and a customer-oriented mindset. Familiarity with chat software and online communication tools. Nice to have Experience in a retail or e-commerce setting. Knowledge of our products and services. Ability to work flexible hours, including weekends.