Customer Service Representative Superior Service Lake Saint Louis, MO Job Details Full-time $18 - $24 an hour 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Live chat Customer records maintenance Texting/chatbox tools Phone communication Service scheduling Managing clients in a customer support role Client database systems Customer engagement Customer information system software Escalation handling Customer interaction during outreach Communication skills Conducting sales calls Entry level Client interaction via phone calls Customer data entry Full Job Description About Us We are a family-owned, fast-growing residential HVAC and plumbing company committed to delivering 5-star service to our customers. Our team takes pride in professionalism, reliability, and creating a positive experience from the first phone call to job completion. We are looking for a friendly, organized, and driven Customer Service Representative (CSR) to be the voice of our company and the first point of contact for our customers. Position Summary As a CSR, you will handle inbound and outbound calls, schedule service appointments, support technicians, prepare & support jobs in regards to booking, paperwork, permits, etc. and ensure every customer receives prompt and professional communication. This role is critical to maintaining smooth daily operations and delivering an exceptional customer experience. Responsibilities Answer incoming customer calls in a professional and friendly manner Schedule and confirm HVAC and plumbing service appointments via phone calls, emails, texts, and/or chat and webform requests Make outbound calls for appointment reminders, follow-ups, and maintenance agreements Coordinate with technicians to ensure efficient scheduling Resolve customer concerns and escalate when necessary Enter and update customer information and equipment accurately in Service Titan (CRM) Maintain a positive, team-oriented attitude Qualifications 1+ year of customer service or call center experience preferred Experience in HVAC and/or plumbing is a plus Strong communication and multitasking skills Comfortable handling high call volume Organized with strong attention to detail Proficient with computers and CRM systems Positive attitude and strong work ethic What We Offer Competitive hourly pay 100% employer paid health insurance (with options to add dental/vision) 401(k) + company match Paid time off Growth opportunities within the company Supportive, team-focused work environment Ideal Candidate You are: ✔ Personable and patient ✔ Calm under pressure ✔ Organized and efficient ✔ Motivated by helping customers ✔ A strong team player

Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person