A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
SERVICE DEVELOPMENT REPRESENTATIVE- WHITE TERRITORY
Freedom Behavioral Hospital of Greenville Jackson, MS Job Details Full-time 1 day ago Qualifications Microsoft Excel Customer relationship building Metrics Reporting Sales presentations Key Performance Indicators Driver's License Sales territory planning Initial Contact (sales skills) Prospecting Time-based sales targets Business development within healthcare Productivity software Community relationship building Stakeholder relationship building Mobile devices Full Job Description Position Summary Freedom Behavioral Hospital of Greenville is currently accepting resumes for a Service Development Representative to support the growth of our inpatient and outpatient programs. This role is responsible for developing and maintaining referral relationships within the community and serving as a liaison between the hospital, healthcare providers, and referral sources to ensure patients receive timely and appropriate access to services. The Service Development Representative collaborates with the Medical Director, Program Administrator, clinical leadership, and community partners to educate stakeholders on available programs and to support smooth transitions of care across all levels of clinical intensity. Essential Functions The Service Development Representative will: Develop and maintain referral relationships with hospitals, physicians, clinics, social service agencies, and community partners Serve as a conduit of information between Freedom Behavioral and referral sources Educate community providers on hospital services, programs, and admission processes Identify community and staff educational needs and support development of an annual education calendar Conduct in-service trainings and presentations for community and healthcare partners Support case management functions within the community Facilitate smooth transitions of care between different levels of clinical intensity Prospect assigned territory to identify new referral opportunities Track and report referral activity and outreach using web-based applications Meet or exceed monthly referral and growth goals Maintain professional relationships and represent the hospital in a positive, ethical, and professional manner Required Qualifications Education Bachelor's degree in Marketing, Business Development, Healthcare Administration, or a related field preferred Equivalent healthcare marketing or development experience may be considered Experience Minimum of two (2) years of experience in healthcare sales, development, admissions, or referral management Experience in marketing, sales, customer service, or clinical education strongly preferred Knowledge, Skills & Abilities Ability to present hospital services professionally to physicians, clinicians, and referral sources Strong relationship-building and communication skills Ability to prospect and grow a defined geographic territory Comfortable working with performance metrics and monthly goals Proficient with Microsoft Word, Excel, and web-based reporting tools Skilled in the use of tablets, smartphones, and mobile applications Highly organized, self-motivated, and goal-driven Additional Requirements Valid driver's license Proof of insurance Dependable transportation Ability to travel daily within assigned territory Professional appearance and conduct Equal Opportunity Employer Freedom Behavioral Hospital of Greenville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type in accordance with federal, state, and local laws.