Customer Outreach Support Lead

Key Responsibilities:

Team Leadership:

Supervise and guide outreach and program support specialists, ensuring smooth operations and effective execution of support services.

Easement Process Oversight:

Manage all aspects of the easement process, including easement generation, land research, document vetting, submissions to municipalities, and coordination with survey vendors.

Quality Assurance & Compliance:

Supervise and guide a QAQC team for COS projectpletion submittals.

Error Identification & Resolution:

Analyze and isolate areas of predictable errors, collaborating with relevant departments to address and resolve general and specific challenges.

Minimum Qualifications:

Team leadership and management experience Problem solving and collaboration skills to work with cross-functional teams Strong verbal and writtenmunication skills Proficient use of spreadsheet software, Microsoft Excel, Word and PowerPoint Point proficiency Ability to read and understand construction designs Experience with GIS software Prioritizes and safeguards confidential information and IT security

Preferred Qualifications:

Bachelor's degree in business administration, or related field Proficiency with project management software Electrical construction experience Real estate, title, or other land related kledge or experience Experience with growth and expansion of a department Skilled in interpreting and analyzing construction technical drawings Proficiency in using Bluebeam Revu for PDF editing and markups QAQC experience #INDE Customer Outreach Support Lead Other (explain)