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GI
GARCED INSURANCE GROUP
Insurance Specialist/ Customer Service Representative Bilingual preferred, NOT REMOTE
Entry-Level JobVerifiedNo experience needed
Career Insights for Insurance Customer Service Representative
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Scorecard
Based on Mississippi data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$48,732 / year median in Mississippi
-3% projected decline
Job Description
Job Summary Join our dynamic team as an Insurance Customer Service Representative and become the vital link between clients and our insurance services! In this energetic role, you will deliver exceptional customer support, assist clients with their insurance needs, and ensure seamless communication across multiple channels. Your enthusiasm and organizational skills will help foster positive client relationships while providing accurate information and solutions. If you thrive in a fast-paced environment and enjoy helping others, this position offers a rewarding opportunity to make a real impact every day! Duties Respond promptly and professionally to inbound customer inquiries via phone, email, or chat, ensuring clear communication and positive interactions Assist clients with policy questions, claims processing, billing issues, and coverage options by providing detailed explanations and solutions Conduct outbound calls to follow up on client requests, verify information, or offer additional services to enhance customer satisfaction Maintain accurate records of customer interactions through data entry in our CRM system while ensuring confidentiality and data security Handle cash transactions accurately when processing payments or refunds, adhering to company procedures and security protocols Demonstrate excellent phone etiquette and active listening skills to address customer concerns effectively and efficiently Collaborate with team members to resolve complex issues, escalate when necessary, and contribute to continuous improvement of service quality Quote auto and home. Training provided. Create certificates of insurance. Experience Proven ability to communicate fluently in English; bilingual skills English/Spanish a strong plus for serving diverse client bases but not necessary. Strong proficiency with Microsoft Office applications such as Word and Excel for documentation and reeporting purposes Demonstrated technical proficiency with computer systems, data entry, and CRM software Excellent organizational skills with the ability to multitask effectively in a fast-paced environment Familiarity with phone communication best practices, including call handling, phone etiquette, and problem-solving skills Join us today to be part of a vibrant team dedicated to delivering outstanding client experiences! We value energetic professionals who are eager to grow their careers while making a meaningful difference in our clients' lives.