ELM Utility Services, with over 1900 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package.

Our Total Rewards Package Includes:

Medical, Dental, Vision, Voluntary Life, and Disability Insurance Company Paid Life Insurance Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service) 6 Paid Holidays Company Smart Phone, and other equipment as needed are provided to each employee 401(k) plan Paid hands-on training Annual reviews with the potential for increases

Roles & Responsibilities:

Taking Customer Service and Driver's Hotline calls Scheduling appointments for meter inspections Enter and dispatch damages and emergency call outs Review after hours call log Audit to ensure accurate billing defined per contract Meet weekly/monthly invoicing deadlines Assist in damage report compilation and submission Respond to questions and requests from damage representatives and field personnel Provide support for other departments as needed Other duties as assigned

Qualifications:

High school diploma or equivalent education Previous Customer Support Services/Invoicing experience Attention to detail & a customer service mindset required Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc. Exhibit polite and professional communications Problem solving/analytical Self-starter Dependable Good time management Adaptable Be a team player

WE ARE AN EQUAL OPPORTUNITY

EMPLOYER