• Company Overview
• Sizzlefish is a trusted online marketplace for premium, sustainably-sourced seafood. With over 30 years of expertise in the seafood industry, Sizzlefish delivers high-quality fish and shellfish directly to customers' doors. Our commitment to quality and sustainability has made us a preferred seafood source, as evidenced by numerous customer testimonials and media mentions.
• Position Overview
• We are looking for a proactive, detail-oriented Customer Service Representative to support our growing e-commerce business. Your goal, and ours, is to deliver an exceptional customer experience.
• Key Responsibilities
• Customer Support
• Answer customer inquiries and resolve issues via email, phone, and chat, ensuring prompt, professional, and accurate responses.
• Handle order inquiries, product questions, and service-related concerns with empathy and efficiency.
• Assist customers with tasks like product selection, order completion, tracking.
• Other tasks relating to order fulfillment and customer satisfaction.
• Support company improvement initiatives by suggesting solutions based on customer feedback.
• Qualifications
• Prior experience in customer service in an e-commerce or retail setting.
• Strong verbal and written communication skills with a focus on customer satisfaction and problem-solving.
• Ability to manage time effectively in a fast-paced environment.
• Familiarity with e-commerce platforms and order management systems is a plus.

Job Type:

Full-time Pay:

• $21.

Benefits:

Work Location: