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BD
Boone Drug & Healthcare
Respiratory Office Assistant
Entry-Level JobVerifiedNo experience needed
Career Insights for Healthcare Customer Service Representative
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Based on North Carolina data
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What they do
A Healthcare Customer Service Representative responds to customer inquiries about healthcare and provides information about healthcare plans, providers, policies and coverage. Assists customers with questions about healthcare insurance and premiums. Keeps records of customer communications and transactions.
$38,511 / year median in North Carolina
-10% projected decline
Job Description
Boone Drug and Healthcare at Deerfield is seeking an individual who is friendly, positive, and detailed oriented to fill a position as a Respiratory Assistant. This individual would assist our customers in the Respiratory Department. The ideal candidate would focus on customer service and have a strong desire to help others. The Individual would also be responsible for placing orders and restocking supplies, and gathering data information for billing and reconciliation.
JOB QUALIFICATIONS
1. Ability to work with others. 2. Ability to communicate effectively both verbally and in writing with customers, client family members, and other staff members. Also, able to assist and coordinate services with outside health care related organizations or professionals. 3. Possesses good organizational and time-management skills. 4. Possesses the ability and initiative to plan for and complete daily activities with minimal direction. 5. Basic knowledge or familiarity with medical terminology. 6. Dependable in attendance and performance. 7. Must be physically able to lift equipment and supplies without difficulty. 8. Must have basic computer skills.RESPONSIBILITIES
1. Assists in organizing placement and delivery of orders. 2. Maintains accurate paperwork such as Order Intake Forms, Return Slips, etc. 3.Assists customers with healthcare needs:
- counsel customers on equipment and indications
- gives accurate and detailed operational instructions and demonstrations for specific equipment
- coordinates with other healthcare organizations as appropriate for special patient needs
- recites accurate billing and cost information
- places special customer orders appropriately
- answers telephone questions regarding healthcare needs
- responsible for first contact to patient after receiving orders from physicians for equipment or services 4.