A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
View More Jobs Multi-Location Customer Service Specialist Hickory, NC, United States and 4 more Job Description Full- time The individual selected for this role will be expected to work at stores within a20 mile radius of Store #2930 , located at: 2421 US Highway 70 SE, Hickory, NC 28602 Additional stores supported include: Store #2187 located at: 243 Avery Ave, Morganton, NC 28655 3102 Store #2379 located at: 210 1St Ave Ne, Hickory, NC 28601 6208 Store #2507 located at: 324 Wilkesboro Ave, North Wilkesboro, NC 28659 4228 Store #2537 located at: 171 Boone Heights Dr Ste C, Boone, NC 28607 4978 Store #2794 located at: 202 Harper Ave Nw Ste D, Lenoir, NC 28645 5196 This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales
Qualifications Minimum Requirements:
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
This is a Full-Time position. Multi-Location Customer Service Specialist Charlotte, NC, United States Posted on 08/21/2026 This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. The individual selected for this role will be expected to work at stores within a mile radius of Store #1234, located at: 1 Sherwin Way Cleveland, OH 44113. Bilingual Multi-Location Customer Service Specialist (Spanish) Fort Mill, SC, United States and 2 more Posted on 08/13/2026 Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.
Position Type:
Full-Time The individual selected for this role will be expected to work at stores within a 20 mile radius of Store # 2917 Fort Mill. Located at 1724 Pleasant Road, Fort Mill
SC 29708
Bilingual Multi-Location Customer Service Specialist (Spanish) Charlotte, NC, United States Posted on 08/19/2026 Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. The individual selected for this role will be expected to work at stores within a mile radius of Store #1234, located at: 1 Sherwin Way, Cleveland, OH 44113. See More Jobs