Customer Service Representative- Manufacturing On-site Project & Program Management Full time High Point, North Carolina, United States Overview Application Share this job SVGs not supported by this browser. Description CSR's interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR's and outside vendors Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log ("ARMS") and discusses with Sales Representative who is to contact which accounts and when Resolve customer questions and problems as they arise Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales Requirements High School diploma or equivalent experience Two years of college preferred One year of experience in the printing of graphics industry One year of experience in customer relations Excellent interpersonal and communication skills Problem solving ability Ability juggle numerous tasks and withstand pressure Ability to fluently communicate, both in writing and verbally in English Basic computer skills Ability to establish and maintain positive relationships with customers and coworkers Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Apply for this job This website uses cookies to improve user's experience, personalise ads and analyse traffic. You can accept all cookies, decline all optional cookies, or manage your cookie settings. To learn more, view our cookies policy . Cookies settings Accept all Decline all