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AF
Allied Financial Services, Inc.
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Job Description:
Customer Service Representative Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Stay updated on product knowledge to effectively address customer inquiries
- Process orders, returns, and exchanges accurately and efficiently
- Follow company policies and procedures to ensure consistent service delivery
Qualifications:
- High school diploma or equivalent required; college degree preferred
- Previous customer service experience is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment and adapt to changes quickly
- Positive attitude, team player, and willingness to go above and beyond for customers We offer competitive pay, comprehensive training, and opportunities for career growth within our organization.
Job Type:
Full-time Pay:
$14.00- $16.