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Customer Service Representative - Fire Service Technician - Sprinkler
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Requisition Number:
233720 Job Description
Cintas is seeking a Customer Service Representative - Fire Service Technician - Sprinkler to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems.
Responsibilities include:
Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs. Preparation of customer facing deficiency repair proposals for approval. Assist in technical training for internal partners and miscellaneous projects. Skills/Qualifications
Required
- Minimum 5 years' Fire Systems experience
- Ability to communicate effectively with AHJ's as needed
- Excellent phone demeanor and experience with customer service
- High School Diploma/GED
- Conflict resolution & negotiation capabilities Preferred
- Experience with reading, understanding and creating quotes
- NICET and other Fire Certifications
- Accurate typing and 10 key pad skills
- Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet BenefitsCintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy: - Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities Company InformationCintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days.
Job Category:
Service
Organization:
FireEmployee Status:
RegularSchedule:
Full TimeShift:
1st Shift