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ER
Evergreen RTO Management
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Customer Care Representative / Verbal Support This is not an all-inclusive list of workflow but will give you an overview of expectations
Key Objective:
Be a welcoming voice of the company through New Customer processes and front-line phone support.Key Responsibilities:
- Answer phone calls & support customers
- New Customer Welcome Calls
- Return voicemails
- Resolve customer complaints This seat provides backup for Verbal Support Agents who are out
Key Requirements:
- Must exemplify and promote our mission statement and Core Values
- Humble, hungry, and smart - from The Ideal Team Player by Patrick Lencioni
- Positive attitude, look for the best in people
- Good verbal communication skills
- Accurate note keeping
- Sense of humor appreciated