About Us At Upward Management Group, we believe great customer experiences start with great employees. Our team is built on trust, respect, and a willingness to help one another succeed. We're proud of our culture and the positive impact our work has on the customers we serve. Learn more at www.upwardrto.com Job description Are you someone who enjoys helping people, solving problems, and creating positive customer experiences? Upward Management Group is seeking a Customer Service Representative to join our growing team. In this role, you'll serve as a primary point of contact for customers, providing professional, friendly service while helping them manage their accounts. You'll handle customer communications, process payments, maintain accurate account records, and work with customers to find solutions when challenges arise. Success in this role comes from having a positive attitude, strong communication skills, attention to detail, and a genuine desire to serve others with respect and professionalism. What You'll Do Handle inbound and outbound calls with professionalism and empathy Process customer payments accurately and efficiently Manage weekly billing tasks with strong attention to detail Perform data entry and account updates with precision Monitor and respond to emails, texts, and other communication channels Assist with general office and administrative tasks as needed What We're Looking For Strong attention to detail and accuracy Proficient typing and computer skills Excellent communication and interpersonal abilities Ability to remain calm and professional during challenging interactions A team-oriented mindset with a collaborative attitude Willingness to learn and adapt to our rental software and processes Preferred Qualifications Previous customer service, office administration, collections, or call center experience Experience working with customer accounts and payment processing Schedule & Location Full-time role based in Salisbury, NC.

Office hours:

Monday - Friday, 8:45 AM - 5 PM Why Join Upward? At Upward, you're more than just an employee—you're part of a team that values people, keeps its commitments, and works together to make a positive impact. We believe in open communication, continuous improvement, and supporting one another both professionally and personally. If you're looking for a workplace where your contributions matter, your growth is encouraged, and your work helps others succeed, we'd love to hear from you!

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What does great customer service mean to you?

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Salisbury, NC 28147 (Required)

Work Location:

In person