Pirani Life Join Pirani Life, a small, purpose-driven company working to reduce single-use plastics. We design and ship reusable stainless steel drinkware from our warehouse in Black Mountain, NC. Learn more at www.pirani.life. We are hiring a Customer Experience Associate / Specialist to help support our customers and keep orders moving smoothly from purchase through delivery. About the Role This role is responsible for responding to customer questions and resolving order issues accurately, clearly, and consistently. You'll work directly with customers while coordinating closely with our E-commerce, Production, and Operations teams.

Responsibilities include:

Responding to customer inquiries across email, phones and other approved channels Providing accurate information about products, orders, shipping, and policies Resolving common order issues including address changes, cancellations, refunds, replacements, and shipping problems Processing returns, exchanges, replacements, and remakes Updating orders and customer records accurately across our systems Following established customer service workflows, policies, and escalation procedures Coordinating with E-commerce and Production when orders require additional action Using templates and macros while keeping communication friendly and human Identifying recurring customer issues or workflow problems and bringing them to the team's attention This is a detail-focused role that requires strong written communication, good judgment, and the ability to stay organized while handling multiple customer conversations. We are open to candidates at different experience levels. What We're Looking For Reliable and responsive Strong written and verbal communication skills Detail-oriented and accurate Comfortable following structured processes and policies Able to handle customer issues calmly and professionally Comfortable working across multiple computer systems Able to recognize when an issue should be escalated rather than improvised Customer service, e-commerce, or order management experience is a plus Experience with Shopify, NetSuite, or customer support software is a plus, but not required

Position Details Starting Pay:

$18/hour Full-time schedule, Monday-Friday Desk-based, in-person role Start date: ASAP Workload fluctuates seasonally, and peak periods may require increased pace or temporary schedule flexibility Perks & Benefits Employee discount on Pirani products Discounts with local outdoor brand partners Opportunities for growth Supportive, mission-driven team How to Apply Apply via Indeed or email scott@pirani.life with your resume attached or a description of your experience.

Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

Flexible schedule On-the-job training Paid time off Ability to

Commute:

Swannanoa, NC 28778 (Required)

Work Location:

In person