A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Part Time Customer Service Representative Location 102 N Centennial Street, Wishek, ND 203 N Broadway, Linton, ND Work Type Part-Time | Non-Exempt | In Office About Unison Bank At Unison Bank, we believe banking is personal.
Our mission is simple:
helping you achieve financial dreams. We live this out every day by building real relationships - with our customers, our communities, and each other. This is a place where you matter.
What makes us different:
Decisions made locally with speed and care Deep commitment to the communities we serve A culture that goes above and beyond - every time
Our Values:
Quality Driven Passion for People Integrity & Accountability Position Overview As a Customer Service Representative, you'll play a key role in creating meaningful customer experiences while supporting the growth of the bank. This role is perfect for someone who enjoys helping people, solving problems, and building relationships that go beyond the transaction. What You'll Do Customer Experience & Service Deliver personalized, professional service that makes every customer feel valued Assist customers with account questions, requests, and problem resolution Build trust through clear communication and attention to detail Account Management & Operations Open and maintain deposit accounts, including IRA accounts Process account updates, documentation, and file maintenance Ensure accuracy in reporting, scanning, and account records Follow all bank policies and regulatory requirements Sales & Relationship Growth Identify opportunities to recommend products and services that support customer goals Strengthen relationships with existing customers and welcome new ones Support branch promotions and outreach efforts Team & Culture Collaborate with team members to deliver a seamless customer experience Support internal partners with account-related questions Contribute to a positive, team-first environment Demonstrate professionalism, reliability, and accountability every day What You Bring Required High school diploma or equivalent 6 months to 2 years of related experience, or equivalent combination Preferred Cash handling Customer service or banking experience Strong interpersonal and communication skills Ability to multitask and stay organized in a fast-paced environment Key Skills & Competencies Customer Focus Communication Proficiency Clerical Time Management Technical capacity Life at Unison Bank We're more than a workplace - we're a team that shows up for each other and our communities. At Unison, you'll find: A supportive, people-first culture Opportunities to grow and develop Leadership that values your voice A team that takes pride in doing things the right way Because here, it's simple: you matter. Additional Details Work Environment This role operates in a professional office setting and regularly uses standard office equipment. Physical Demands This is primarily a sedentary position requiring frequent computer use, communication, and handling of documents. Schedule Part-time position with regular business hours. Travel Requires regular travel to the bank's additional branches. Compliance & Policies Adheres to all Unison Bank policies and procedures Maintains confidentiality of customer information Complies with all applicable banking laws and regulations Regular and reliable attendance required Compensation & Benefits 401(k) PTO Community involvement opportunities Equal Opportunity Employer Unison Bank is an equal opportunity employer.
