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ALLO Communications LLC

Business Intake Specialist

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,327 / year median in Nebraska

-5% projected decline

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Job Description

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. The Business Intake Specialist will assist the business customer service team and sales team to ensure that new business sales orders are accurately input into the system.
Day-to-Day Duties:
Maintain productive relationships with business sales representatives Monitor and handle intake sales email queue Oversee and maintain the sales database for accurate order submissions Create accounts and generate service orders
Additional Duties:
Collaborate daily with team members to handle day-to-day duties
EDUCATION/EXPERIENCE
Business Degree or equivalent work experience
SKILLS / KNOWLEDGE / ABILITIES
To be an effective Business Intake Specialist, an individual must be: Cross functional communicator Proficient with numbers Capable of providing quality partnership to a large sales team Attention to detail Key Skills for
Success:
Strong communication and IT fluency Creative problem-solving abilities In-depth knowledge of the industry and current events Ability to handle pressure and meet deadlines Skill in prioritizing and managing day-to-day duties Excellent time management and organizational skills High degree of organization, attention to detail, and multitasking ability Sound judement, maturity, and discretion in handling sensitive information Exceptional verbal communication skills, with a high degree of diplomacy, collaboration, and problem-solving Excellent interpersonal skills for interacting with diverse internal customers Advanced computer skills, including proficiency in keyboarding, Outlook, PowerPoint, Word, and Excel High energy and flexibility to manage diverse responsibilities and multiple tasks in a fast-paced environment
REQUIREMENTS
Remain stationary for extended periods Ability to communicate information Ability to operate a computer work in office full time or hybrid People are our passion. At ALLO, we don't treat you like a number. You're a human being. Get ready to plug into the perks at
ALLO:
Free internet? You bet. Plus, awesome discounts on other ALLO services.
Retirement Plan:
The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness:
Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
Benefits:
Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Sponsorships:
Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance:
Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition. ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people. Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com. ALLO is a Drug Free and Tobacco Free Workplace.