WORK HOURS

Normal work schedule is 8:00 am to 5:00 pm with a 1-hour lunch break.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: (Other duties may be assigned) Responsible for efficient communication, harmonious interaction, and support of co-workers and management team members. Answers incoming phone lines, responds to all customer requests, and completes call logs and reports. Possesses clear communication skills - Conveys to customers exactly what he/she means. Knowledgeable in all Company programs to be able to communicate details to customers. Sells consultatively and makes recommendations to customers on various solutions the company offers its potential and existing customers. Receives and executes orders for service or delivery, per customer request. Sets up new accounts. Updates telephone numbers, email addresses, and verifies the billing addresses. Participates in telemarketing programs sponsored by the company. Checks phone loop and department emails on scheduled day. Provides on-the-job training for new employees. Reviews log notes in a timely manner. Has good time management skills. Remains professional and level-headed and reassures customers of the professionalism of our business. Assists in performing tasks within the department as needed. Performs other tasks assigned by the Manager to provide general support to company operations. Always maintains and promotes company brand guidelines and core values (Friendly, Simple, Safe).

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong organizational skills Exceptional interpersonal and social skills to build a good rapport. Great team player Customer service Detail-oriented with the ability to manage projects from inception through execution. Follow up in a timely manner with customers, and other employees. Remain calm in hectic situations.

Dependable Job Type:

Full-time Pay:

$20.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person