Customer Care Associate Location:

Derry, NH (100% Onsite)

Schedule:

Monday to Friday, 9AM to 6PM, overtime as needed

Employment Type:

Full Time and PERM role About the Role Growing technology solutions provider is seeking a Customer Care Associate to support customers and internal teams in a fast paced office environment. This role is responsible for providing excellent customer service, coordinating customer requests, tracking orders and shipments, and ensuring a positive customer experience throughout the customer lifecycle. Responsibilities Respond to customer inquiries via email, messaging platforms, and support ticket systems Assist with customer onboarding, account support, and service-related requests Track customer orders and shipments through multiple carriers Maintain accurate records and follow up on customer issues as needed Collaborate with sales, operations, and warehouse teams to resolve customer concerns Deliver a high level of customer service with every interaction Learn and adapt to new processes, products, and customer requirements Qualifications 1+ year of office, administrative, customer service, or support experience Proficiency with Microsoft Office, including Excel Self motivated with a customer first mindset Associate's or Bachelor's degree preferred but not required Benefits Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Training and development opportunities Career growth potential Additional Information Background check required Must be able to commute daily to Derry, NH Interested candidates should apply and/or reach to: fdominguez@naglergroup.com TNG123 #

LI-FD1 REQ

# 82243