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BS
Balance Staffing
Manufacturing Customer Service Rep
Career Insights for Customer Service Representative (General)
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Scorecard
Based on New Hampshire data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,347 / year median in New Hampshire
-0% projected decline
Job Description
Job Overview Pay $20-$22 per hour Job Description We are seeking a Manufacturing Customer Service Representative to join our dynamic team. In this role, you will serve as a vital link between our manufacturing operations and our valued clients, ensuring seamless communication, efficient order processing, and exceptional customer support. Your expertise will help maintain strong client relationships, facilitate cross-functional collaboration, and support the overall success of our manufacturing processes. The ideal candidate will possess a proactive attitude, excellent communication skills, and proficiency with customer relationship management systems to deliver outstanding service in a fast-paced environment. Responsibilities Strictly adheres to Company and plant safety policies and procedures. Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately Proactively advise customer of order status and shipment tracking as required Coordinate sample requests for customers & sales Ability to plan and prioritize work to make the most productive use of available time, recognizing when assistance is required, and keeping lines of communication open with Customer Service Manager and other departments Other duties as assigned by management team Qualifications High School graduate or GED preferred Minimum of 2 years experience (Manufacturing environment preferred) Experience using MRP/ERP software helpful but not required Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams) Self-motivated, strong interpersonal skills Ability to multi-task, manage time and prioritize tasks based on customer needs Attention to detail Regularly required to sit, stand, walk, and move about the facility Occasionally required to bend and stoop. Works in an office and manufacturing environment This position offers an exciting opportunity for motivated professionals eager to contribute to a growing organization while developing their expertise in manufacturing operations, client relations, and SaaS-based solutions. We welcome candidates committed to excellence in customer service and continuous improvement.