A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Come join an amazing team of people! We are currently hiring a full-time position split between our Portsmouth and Seabrook locations. Available shifts are 11:30 am - 7:30 pm,
Friday-Tuesday:
Friday and Saturday at our Seabrook Terminal Sunday, Monday, and Tuesday at our Portsmouth Terminal Thank you for your interest in joining the C&J team! Who We Are and What We Do Founded in 1968, C&J Bus Lines has become a regional icon, providing unique, safe, and dependable transportation to over 700,000 passengers each year. C&J offers daily bus service from NH's Seacoast area to Boston's South Station and Logan International Airport. The company also provides daily executive class service to the Port Authority in New York City. C&J operates a fleet of modern motor coaches from its state-of-the-art maintenance facility in Rollinsford, NH and has its business offices in Portsmouth. We are a dynamic and growing ground transportation company generating $22 million in annual revenue. Our structure includes two trusts and a hybrid tax setup (S-Corporation for federal taxes and LLC for state taxes). This position is responsible for managing the corporate account, two trust accounts and provides limited support to the company owner. We specialize in safe, reliable, and professional transportation services, including charter, scheduled, and contract services across multiple states. Why Work for Us? We are a customer-focused company that has enjoyed success through our team of great employees. We offer excellent wages and great healthcare benefits for you and your family, and our full match of 7% is one of the best 401(k) programs in the state! If you're tired of empty promises, poor benefits, and flat rate wages then it's time for a change. Come work for a company where you can make a difference.
Summary:
Customer Service Agents are the face and voice of our terminals—providing helpful, timely, and accurate support to every traveler, whether in person or over the phone. This frontline role includes ticketing, passenger assistance, phone-based service, and terminal upkeep. Strong communication skills, attention to detail, and a service-first mindset are essential. This is a nonexempt position and reports to the Agency Customer Care Manager. Attendance is a mandatory function of the position.
Essential Duties and Responsibilities:
Provide accurate and timely information to customers regarding schedules, pricing, and policies—both in person and over the phone Answer incoming customer service calls with professionalism, empathy, and efficiency Process ticket sales, refunds, gift certificates, and special discounts using point-of-sale and online systems Support drivers during boarding by assisting passengers at the coach door and helping resolve service issues Maintain cleanliness of the terminal and surrounding areas throughout the shift Complete end-of-shift cash reconciliation accurately and on time Log passenger counts, driver check-ins, and any bus or schedule changes Notify the Duty Supervisor of service disruptions, weather impacts, or employee call-outs Submit detailed and timely incident reports as needed Monitor and report safety hazards to management promptly Maintain working knowledge of ridecj.com content and functions Obtain and maintain Cardiopulmonary resuscitation/AED certification Follow all company policies and procedures and work a flexible schedule that may include weekends, holidays, evenings, and outdoor shifts in all weather conditions Assist with snow shoveling and ice removal to ensure safe access around docks and terminal entrances
Skills Required:
Strong communication and customer service skills, both in person and over the phone Intermediate computer proficiency (ticketing systems, POS tools, browsers) Ability to multitask in a fast-paced, high-volume environment Confident recalling key fare, schedule, and policy information without prompts Professional and empathetic approach to conflict resolution Able to work independently and collaboratively across terminals Must be able to stand for 8-10 hours per shift and lift/push/pull up to 25 pounds
Education and Experience:
High School diploma and one year of customer service/sales associated experience in a retail environment is preferred.
