Customer Service Representative

Join Our Team - Find Your Future! Turn Great Service Into Great Earnings — Competitive Hourly Pay Plus Commission!

Position Summary:

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Essential Functions:

Courteously answer incoming telephone calls and assist walk-in customers. Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs. Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits. Develop a thorough knowledge of all departments, products, services, and delivery schedules. Enthusiastically participates in annual market objectives, promotional programs and contests. Support other members of the office staff by cross-training within the department and offering assistance as needed. Perform other miscellaneous office duties such as filing, photocopying, and shredding. Highly Competitive Compensation and Industry Leading Benefits- Paid weekly! Health Insurance - Premiums as low as $6 for full time employees! Dental insurance and Vision Insurance Company Provided Life insurance, Short-term and Long-Term disability 401(k) plan with company match Paid time off and paid holidays Tuition assistance for employees and scholarships available for employees' children Discounts on our products and services Opportunities for growth throughout our footprint.

Other Tasks:

Assist with special projects and other work-related duties as assigned.

Other Attributes Required:

Dependability Good communication and listening skills Accuracy, organization, and attention to detail Ability to work in a dynamic environment without distraction Courteous demeanor and professional appearance Flexibility to work seasonal overtime Trouble shooting skills - within and between departments The ability to adapt to change

Education:

A high school diploma or equivalent is preferred.

Experience:

One year of previous customer service experience including computer work is preferred.

Equipment and Tools Used:

Calculator, telephone, computer terminal, and copier.

Decisions Made:

This position works as a "trusted advisor" to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

Safety Considerations:

The main safety concern relates to proper ergonomics while working at a video display terminal.

Contacts:

This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.

Work Environment:

The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.