New Jersey-based manufacturer of plastic and paper food packaging products . We serve customers across the food-service, packaging, and related industries and are committed to providing quality products, reliable service, and competitive solutions. We are looking for a motivated and customer-focused Customer Service & Sales Representative to join our team. Position Overview The Customer Service & Sales Representative will be responsible for supporting existing customers, developing new business opportunities, processing orders, responding to customer inquiries, and building strong long-term customer relationships. The ideal candidate is organized, professional, responsive, and comfortable working in a fast-paced manufacturing environment. This person should have strong communication skills and be able to work closely with customers, sales, production, warehouse, shipping, and management. Key Responsibilities Serve as the primary point of contact for assigned customers. Respond promptly and professionally to customer calls, emails, and inquiries. Process customer orders accurately and in a timely manner. Enter and maintain customer and order information in the company's systems. Provide customers with pricing, product availability, lead times, and order status. Follow up with customers regarding quotes, orders, shipments, and deliveries. Develop and maintain strong relationships with existing customers. Identify opportunities to increase sales and introduce customers to additional products. Prospect for new customers and business opportunities. Follow up on leads and sales inquiries. Prepare and follow up on quotations and proposals. Coordinate with production to confirm product availability and lead times. Coordinate with warehouse and shipping teams to ensure orders are processed and shipped accurately. Communicate delays, changes, or issues to customers and internal teams. Assist customers with product questions, concerns, and complaints. Resolve customer issues professionally and efficiently. Maintain accurate customer records and sales activity. Monitor open orders and follow up to ensure customer commitments are met. Work with management to identify opportunities for improving customer service and sales. Perform other customer service and sales-related duties as assigned. Products The successful candidate will become familiar with product line, including plastic and paper food packaging products , and will be expected to understand product specifications, applications, availability, and customer requirements. QualificationsRequired Previous experience in customer service, inside sales, sales support, or a related position. Strong verbal and written communication skills. Excellent customer service skills. Strong organizational and follow-up skills. Ability to manage multiple customer requests and priorities. Strong attention to detail and accuracy. Proficiency with Microsoft Office, especially Outlook and Excel. Ability to learn ERP and customer management systems. Ability to work independently and as part of a team. Professional and positive attitude. Ability to work in a fast-paced manufacturing environment. Must be bilingual Preferred Experience in plastic, paper, food packaging, manufacturing, or distribution . Experience working with food-service or packaging customers. Experience with ERP systems. Existing customer or industry relationships. Experience preparing quotes and managing customer accounts. What We're Looking For We are looking for someone who is: Customer-focused and committed to providing excellent service. Sales-minded and comfortable identifying opportunities to grow existing accounts. Responsive and follows up without being reminded. Organized and able to manage multiple priorities. Detail-oriented when entering orders, pricing, and customer information. A strong communicator who can work effectively with customers and internal departments. A problem solver who takes ownership when an issue occurs. Team-oriented and willing to work closely with production, warehouse, shipping, and management. Motivated to grow within a manufacturing and sales environment.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person