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Mamiye Brothers

Customer Service Representative

Pay: Not specified

Posted: 4 weeks ago

Location: Clark, NJ (Onsite)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/2/2026

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,214 / year median in New Jersey

-19% projected decline

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Job Description

Customer Service Representative at Mamiye Brothers Customer Service Representative at Mamiye Brothers in Clark, New Jersey Posted in 2 days ago.

Type:

full-time

Job Description:

JOB DESCRIPTION

Process sales orders, changes, extensions & substitutions etc.
Follow up on unconfirmed orders and contact accounts regarding confirmations not received
Run daily reports to ensure orders are shipping
Issue and track special projects
Provide POD information to credit
Review sales order for allocation, picking and shipping
Track deliveries on late styles
Answer customer Inquiries
Review status of sales orders weekly with Sales Associate
Coordination of reworks (retail price tickets and all customer floor ready requirements) along with allocations.
Process

EDI 850/860

Contact Sales Associates, buyers and assistants regarding all extensions, refusals and shipping updates as needed.
Interface very closely with the Import, Rework and Production departments
File all information, reports, sales orders and updates

QUALIFICATIONS

Three years of Customer Service experience with an apparel or consumer products company.
Strong verbal and written communications skills
PC Proficiency with Word and Excel